Benefits
Information and advice on welfare benefits and tax credits including universal credit, including assessing benefit entitlement, appeals and preparing submissions to tribunals for hearings.
Debt and money
Specialist debt advice to individual clients, on areas including assessment, financial statements, negotiation with creditors, ongoing casework and representation services
Digital inclusion
Digital inclusion is about ensuring the benefits of the internet and digital technologies are available to everyone
Employment
Advice on all issues relating to employment including seeking work and issues at work, dismissal, redundancy, unpaid wages, contract changes, maternity, disciplinary and grievance
Energy
Energy advice includes support in seeking cheaper fuel provision, smart meters, and tackling issues around poor insulation, boilers and heating
Family and Relationships
Support for families, children and older people including understanding your rights and family issues including divorce, separation, mediation, child maintenance, bereavement.
Food Aid
Support to people experiencing hardship and crisis through lack of food and essentials
Housing and homelessness
Information and advice on all aspects of housing for residents in either social or private housing including homelessness, evictions, deposits, repairs, finding accommodation, neighbour problems, landlords or tenancy issues
Immigration
Advice relating to immigration matters including leave to remain plus advice in community languages
Licensing
Specialist advice and assistance including advocacy and representation to Westminster residents who may be affected by the operation of a licensed premises, including responding to licencing applications.
Older People
Advice and support for older people to older people to understand their rights and lead fulfilling lives.
Other Issues
Consumer issues including, faulty goods, repayments, online purchases