Welcome!

Turning Point Drug and Alcohol Wellbeing Service

Categories

Employment, Family and Relationships, Housing and homelessness, Drugs and Alcohol

Description

Turning Point will support you to make positive changes around drugs and alcohol. As the oldest free of charge drug and alcohol support service in England, we've been supporting a diverse range of people across Central and West London communities for over 50 years. We support people living in Kensington & Chelsea, Hammersmith and Fulham and Westminster who struggle with all kinds of dependence forming substances, including alcohol, heroin, cocaine, crack, cannabis and much more…. Offering: Detoxification, Rehabilitation, Education, Training and Employment support. Substitute prescribing, Group work programmes, 1:1 Support, Signposting, Peer Support, Support for Family or Friends of someone experiencing addiction, Harm Reduction Advice, Needle Exchange.

03303038080

209 Harrow Road, Westminster, W2 5EH

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www.turning-point.co.uk

Who is Hussain

Categories

Benefits, Employment, Families with children, Housing and homelessness, Digital inclusion, Food Aid

Description

Who is Hussain are an outdoor outreach service who operate in Charing Cross area every Saturday of the year. They provide hot meals, snacks, hot drinks and cold drinks for up to two hundred people in need every week. Concurrently, there is a drop-in advice service which provide basic advice and support, signposting and referrals. They can help with enquiries such as housing, immigration, employment, benefits and other similar issues. If they are unable to help, they refer guests to the most suitable services. Occasionally they can assist their guests with clothing, shoes donations, hygiene kits and sleeping bags, depending on stock levels.

guestrelations@whoishussain.org

Samara and Co, 118-122 College Road Harrow, Harrow, WC2R 0JR

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whoishussain.org/team/london/

St Mungo's Westminster Housing First

Categories

Housing and homelessness

Description

Housing First is an evidence-based approach to successfully supporting homeless people with high needs and histories of entrenched or repeat homelessness to live in their own homes. The Housing First model prioritises getting people quickly into stable homes. From this point, any other support needs they might have – such as alcohol and drug dependency, physical and/or mental health problems – are addressed through coordinated and intensive support. Examples of the support we provide:  Help with benefit claims (mainly UC, ESA, HB, CTS)  Income maximization, including PIP applications, Freedom pass, etc.  Help with managing the tenancy (setting up utility bills accounts, repairs, liaising with landlords, neighbours, etc.)  Accessing health and wellbeing services, including mental health and drug and alcohol services  Training, volunteering and work  Accompanying to and from hospital and GP appointments  Friendly chats and company, emotional support  Grants applications to charitable trusts  Help to access other social and community services  Emergency food provision via the local Food Bank  Criminal Justice The Housing First service is based on an intensive, personalised support and case management. During their first time indoor, we meet clients up to five days a week to help them settle down in their new homes; over the time the frequency of our visits is tailored to clients’ needs and requests. The service operates Monday to Friday from 9:00 to 17:00, but there is flexibility depending on the clients’ personal circumstances. Housing First is a choice-led approach, which fully respects the choices of each person and support their self-determination. Clients choose where, when and how the support is provided by the Housing First team. Our support is long-term and does not have a fixed end date; recovery takes time and varies by individual needs, characteristics and experiences. Support is provided for as long as each client requires it, and we do not give up or close the case when engagement is low.

07710099022

maria.loria@mungos.org

134-136 Seymour Place, Westminster, W1H 1NT

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Citizens Advice Westminster

Categories

Benefits, Employment, Family and Relationships, Immigration, Energy, Families with children, Housing and homelessness, Debt and money, Digital inclusion, Other Issues, Licensing

Description

We help people resolve their legal, money and other problems. We do this by providing advice and information on their rights and responsibilities, as well as influencing local government and other decision-makers to improve their policies and practices which affect local communities. Citizens Advice Westminster, together with the wider Citizens Advice service, uses the evidence of their clients' problems to campaign for improvements in the laws and services that affect everyone; both locally and nationally. Please state if your client is vulnerable & may need multiple call attempts in the 'notes' section of the referral form.

dutysupervisor@westminstercab.org.uk

The Stowe Centre, 258 Harrow Road, Paddington London, W2 5ES

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www.westminstercab.org.uk

City Community Legal Advice Centre

Categories

Benefits, Employment, Family and Relationships, Housing and homelessness

Description

We are a University Community Legal Advice Centre based at the City Law School, City University which is part of the University of London. At City Community Legal Advice Centre, students, staff and external lawyers volunteer to provide advice and assistance to clients on a variety of legal issues. The service is run by qualified solicitors. All students and trainees work under supervision, which means advice is delivered to the same standard as practice. We offer free legal advice on certain areas of law to people who are not eligible for legal aid and cannot afford to pay. We can advise on areas of family law, employment, housing disrepair and allocations, small business, civil litigation, consumer, and personal injury. The service is advice only, which means we do not undertake casework or provide representation. We also offer referrals to other services who may be able to assist you if we cannot take your case. Our trained student advisers take details of your case in advance and if it is suited to our service we offer you an appointment with a qualified volunteer lawyer. We cannot take urgent or overly complex cases. We also operate a form filling service for the welfare benefit personal independence payment. Trained student advisers work under the supervision of a qualified non-practising specialist lawyer to assist clients to make their PIP application. Our housing disrepair service focuses on clients who are tenants in social housing who have a disrepair problem, and the advice includes drafting a letter of complaint to the landlord which the client sends on their own behalf.

020 7040 5414

clac@city.ac.uk

The City Law School, 165 Goswell Rd, London, EC1V 7HD

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www.city.ac.uk/about/facilities/specialist-facilities/city-community-legal-advice-centre

Ukraine Response Team

Categories

Social Services (health and social care) assessment, Benefits, Employment, Family and Relationships, Immigration, Families with children, Housing and homelessness, Debt and money, Food Aid, Other Issues

Description

Ukraine Response Team has been launched in March 2022 to support Ukrainian refugees who reside in the borough under the Homes for Ukraine Scheme and their sponsor. We also coordinate a range of support for Ukrainian refugees in partnership with our multidisciplinary partners and professional network. Our team is specifically funded to oversee support to Ukrainians who are here under the Homes for Ukraine scheme, however we are also able to offer general support and advice to any other Ukrainian who lives in the borough as a result of fleeing the war in Ukraine. The team does not offer emergency assistance or statutory intervention, and our approach is to encourage Ukrainian refugees to access “business as usual” services and wider support available in the borough that they are fully entitled to. If your services become aware of any Ukrainian residents who present to be in need of advice or assistance, we would like to ask that you share information about these residents with our team so that we could check if they are already known to us and to ensure effective information sharing and partnership working in relation to these clients. If you have any questions, please contact Ukraine Response Team on 07971 026278 before making the referral.

07971 026278

ukraine@rbkc.gov.uk

Westminster City Hall, 64 Victoria Street, London, Westminster, SW1E 6QP

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www.westminster.gov.uk/ukraine-crisis

Asylum Aid

Categories

Benefits, Employment, Families with children, Housing and homelessness, Older People

Description

We provide generalist Legal Advice to those for whom English is not their first language and live in Westminster Borough, temporary accommodation provided by Westminster Council or are homeless. These individuals often find themselves destitute with money problems, no employment, problems with immigration and housing. At Asylum Aid we have advisers who speak community languages and so are able to give advice and support to Survivors in their own language. People can call us or come to one of our drop-in sessions. The focus of Asylum Aid's welfare advice team is on migrant, refugees and vulnerable communities. When you refer a client to our organization please tell us what language the client speaks.

020 7402 6750

ecaterina.erjiu@asylumaid.org.uk

Derry House, Penfold Street, London, NW8 8HJ

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www.asylumaid.org.uk

University Of Law Legal Advice Clinic

Categories

Benefits, Family and Relationships, Immigration, Housing and homelessness

Description

We are a university legal advice clinic which works with law students and trainee solicitors, supervised by qualified solicitors to offer pro bono advice to members of the public. We undertake housing matters, primarily supporting tenants and leaseholders with cases of excessive rent, service charge and disrepair. In family cases we undertake child arrangement orders and cases under section 8 of the Children Act. In immigration, we advise clients in immigration removal centres who want to apply for bail, providing general advice and assistance in relation to asylum applications and appealing against deportation. We are starting to advise on welfare benefits, at present appealing PIP decisions. We provide advice, casework support, advocacy support and representation.

020 3835 0441

harpreet.aujla@law.ac.uk

14 Store Street, London, WC1E 7DE

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WES HELP Project

Categories

Employment, Housing and homelessness

Description

The Homelessness Employment Learning Project (HELP) team forms part of the Westminster Employment Service (WES) - a multi-disciplinary and holistic frontline employment service for residents of Westminster who face barriers to employment. HELP combines this holistic model with specialist support to households in housing need, enabling them to move into sustainable employment and accommodation.

help@westminster.gov.uk

14th Floor City Hall, 64 Victoria Street, London, SW1E 6QP

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www.westminster.gov.uk/westminster-employment-service-residents

Westminster City Council Private Sector Housing

Categories

Energy, Housing and homelessness

Description

We provide a service to Westminster residents in the Private Rented Sector, responding to complaints and enquirers about poor housing conditions in single family dwellings and shared houses known as Houses in Multiple Occupation (HMOs) We deal with complaints about damp, cold due to inefficient heating, gas and electrical safety, fire, and many other hazards around the home. We also deal with pests and vermin and filthy and verminous premises. We have powers to require HMOs to be licensed and can assist residents to obtain rent repayment orders where they are not licensed.

02076416000

Res@westminster.gov.uk

64 Victoria Street, London, SW1E 6QP

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www.westminster.gov.uk

SHP Westminster Floating Support

Categories

Benefits, Housing and homelessness

Description

The Westminster Floating Support is funded by Westminster Council to provide flexible housing related support across all tenures within Westminster; it aims to enable clients to continue to live independently within their own home, regardless of tenure type. Clients will be allocated to a dedicated Floating Support Worker who will support them within a holistic, person centred, recovery focussed framework. The focus is on addressing housing related issues, improving quality of life and promoting independence

0204 509 8419

westminstersupport@shp.org.uk

2nd Floor, 55 Bondway, Vauxhall, London, SW8 1SJ

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Westminster Refuge Service

Categories

Benefits, Family and Relationships, Immigration, Families with children, Housing and homelessness, Debt and money, Food Aid

Description

We provide refuge accommodation to women and children fleeing domestic abuse. We provide them with emotional support, as well as practical support with housing, benefits, criminal matters, and facilitate their engagement with local agencies.

07823685026

tamina_summersgill@refuge.org.uk

PO Box 3849, London, SW1V 2AE

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www.refuge.org.uk

St Mungo's

Categories

Social Services (health and social care) assessment, Benefits, Employment, Family and Relationships, Immigration, Energy, Families with children, Housing and homelessness, Digital inclusion, Food Aid, Older People

Description

St Mungo's outreach teams go out each night to help individuals who are homeless to them off the streets. Each night the organisation offers a bed and support to more than 3,200 people across London, the southeast and southwest and our mission is people can and do recover from issues that cause homelessness. We are part of the London Navigator Team (LNT) we work with up to 250 individuals identified by Greater London Authority (GLA) and The Department for levelling Up, Housing and communities (DLUHC) and London councils as needing additional support to end homeless. we offer through care support from street to home and continue working with people when they are in tenancies.

03330508721

teamlondonnavigators@mungos.org

3 Thomas More Square, 5th floor, London, E1W 1YW

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Octavia Housing

Categories

Benefits, Employment, Housing and homelessness, Food Aid, Befriending

Description

Not accepting referrals at the moment. Octavia Resident Support and Adaptations Services provide a holistic approach to supporting vulnerable and older residents living in Octavia homes. In response to residents increased isolation and financial hardship our teams objectives grew in January ’22 to include food support, gardening, and Handyperson services alongside our core floating support and adaptations services.

0208 354 5500

info@octavia.org.uk

Emily House, 202 - 204 Kensal Road, London, W10 5BN

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www.octaviahousing.org.uk

Marylebone Bangladesh Society

Categories

Benefits, Family and Relationships, Energy, Housing and homelessness, Debt and money, Digital inclusion, Older People, Other Issues

Description

Marylebone Bangladesh Society is a BAME-led local voluntary sector organisation working to meet the needs of BAME communities of St Johns Wood, Marylebone and Paddington in the City of Westminster. We provide: Advice; Information service; Youth club and adult activities services such as exercise class, health; wellbeing activities etc. Note: services are shut during lunch hours from 13:00 to 14:00.

020 7724 9746

info@mbs-uk.org

19 Samford Street, London, NW8 8ER

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Family Lives Westminster

Categories

Benefits, Family and Relationships, Families with children, Housing and homelessness, Befriending

Description

Family Lives Outreach: Befriending. We provide an Outreach service which provides support and information to families through home-visiting. We have a flexible and responsive approach, work alongside many other professionals and services to get the right support for families. We home visit or meet at a place of convenience and have workers and volunteers who speak various languages. We offer 5 Befriending services with trained volunteers, providing support to families referred to the project by either the Outreach Team or other professionals outside the organisation. Families are given emotional and/or practical support. Referred families often seek support with: Housing; Parenting; Material grants and financial support; Childcare and nurseries; Adult education, training and employment; Relationship issues/Domestic violence; Isolation; Depression and many other issues.

07525836274

fatimaa@familylives.org.uk

Portman Early Childhood Centre, 12-18 Salisbury Street, Marylebone, London, NW8 8DE

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familylives.org.uk

Abbey Community Association Ltd

Categories

Employment, Immigration, Families with children, Housing and homelessness, Digital inclusion, Food Aid

Description

The Abbey Centre offers a personalised advice and support service for residents, who might be facing a range of challenges, or who just need a friendly face to talk to. Through our range of services as well as our network of partner organisations, we can help with employment advice, affordable food, referrals for advice on debt and housing, health and wellbeing, emotional support, physical and social activities, and more.

020 7227 0655

assia.donovan@theabbeycentre.org.uk

34 Great Smith Street, London, SW1P 3BU

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www.theabbeycentre.org.uk/our-activities/

Carers Network

Categories

Social Services (health and social care) assessment, Benefits, Family and Relationships, Families with children, Housing and homelessness, Digital inclusion, Older People, Other Issues

Description

Carers Network was established in 1991 to support unpaid carers. We support people caring for partners, family members, friends and neighbours aged over 18 with disabilities and long-term conditions or experiencing frailty due to old age. We provide one-to-one assessments, an information and advice service, support groups and drop-in sessions. In addition, we have a programme of events, activities and training. Carers Network's services are available free of charge to unpaid carers living in the City of Westminster, the London Borough of Hammersmith and Fulham and the Royal Borough of Kensington and Chelsea. Each year, Carers Network helps over 5,300 local carers gain access to the support they deserve.

02089603033

info@carers-network.org.uk

Office 8, Beethoven Centre, Third Avenue, London, W10 4JL

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carers-network.org.uk/

Queen's Park Children's Centre

Categories

Employment, Family and Relationships, Families with children, Housing and homelessness, Stay and Play Sessions, Debt and money, Baby Massage

Description

Queen's Park Children's Centre provides a range of services for children and their families including information, advice and casework service for parents of 0-19 year olds or young people (16-19) who are Westminster residents or those who are homeless, with no connection to anywhere outside of Westminster.

020 7641 5838

officeqpcc@westminster.gov.uk

88 Bravington Rd, London, W9 3AL

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www.qpeyfed.org/queens-park-childrens-centre/

Passage Resource Centre

Categories

Social Services (health and social care) assessment, Benefits, Immigration, Housing and homelessness, Debt and money

Description

The Passage work with persons that are street homeless or are threatened with homelessness. The will complete an initial assessment and support persons into secure accommodation, while addressing any support needs such as health, finance or immigration.

02075921950

passageinfo@passage.org.uk

St Vincent Centre, Carlise Place, London, SW1P 1NL

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passage.org.uk/

Shelter

Categories

Housing and homelessness

Description

Homelessness Prevention Service This service is for residents and people with a local connection to the City of Westminster who are at risk of homelessness. We aim to help residents with early interventions to prevent homelessness. The service will focus on sustaining tenancies, preventing evictions and assisting to source alternative accomodation if you cannot remain in your home. People who are already homeless such as those in Temporary Accomodation, residing in insecure accomodation (hostels, hotels, sofa surfing) and people sleeping rough are not eligible for this service.

0344 515 2048

Westminster@shelter.org.uk

26-28 Ramsgate Street, London, London, E8 2NA

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www.shelter.org.uk/westminster

Notting Hill Genesis

Categories

Benefits, Energy, Housing and homelessness, Debt and money, Digital inclusion, Food Aid, Befriending, Older People

Description

Not taking referrals. We are a housing association with properties in Westminster. We are well placed to flag residents in hardship.

07793299357

cassie.hanratty@nhg.org.uk

Bruce Kenrick House, 2 Killick Street, London, N1 9FL

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One Westminster

Categories

Social Services (health and social care) assessment, Immigration, Housing and homelessness, Debt and money, Befriending, Older People, Other Issues

Description

One Westminster is the voluntary sector support service and volunteer centre for Westminster. We are currently hosting the Central London Social Prescription Service and have a team of social prescribers supporting the PCNs operating in central Westminster.

02077231216

j.rosenberg@onewestminster.org.uk

37 Chapel Street, London, NW1 5DP

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www.onewestminster.org.uk