Westminster Refernet Partnership is a network of voluntary and community organisations and council services across the City of Westminster, hosted by Citizens Advice Westminster. We work together to provide straightforward referral pathways for Westminster residents so that residents are provided advice and support at the right place and at the right time.


We provide free, confidential and impartial advice

Our partners:

Age UK Westminster, North Paddington Food Bank, Queens Park Children Centre

Debt and money

Specialist debt advice to individual clients, on areas including assessment, financial statements, negotiation with creditors, ongoing casework and representation services

Digital inclusion

Digital inclusion is about ensuring the benefits of the internet and digital technologies are available to everyone


Advice on all issues relating to employment including seeking work and issues at work, dismissal, redundancy, unpaid wages, contract changes, maternity, disciplinary and grievance


Energy advice includes support in seeking cheaper fuel provision, smart meters, and tackling issues around poor insulation, boilers and heating

Family and Relationships

Support for families, children and older people including understanding your rights and family issues including divorce, separation, mediation, child maintenance, bereavement.

Food Aid

Support to people experiencing hardship and crisis through lack of food and essentials

Housing and homelessness

Information and advice on all aspects of housing for residents in either social or private housing including homelessness, evictions, deposits, repairs, finding accommodation, neighbour problems, landlords or tenancy issues


Advice relating to immigration matters including leave to remain plus advice in community languages


Specialist advice and assistance including advocacy and representation to Westminster residents who may be affected by the operation of a licensed premises, including responding to licencing applications.

Welfare Benefits

Information and advice on welfare benefits and tax credits including universal credit, including assessing benefit entitlement, appeals and preparing submissions to tribunals for hearings.