Our Advice Agency offers practical, up-to-date information and advice on a wide range of topics, including; debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems.
Working more closely together we can achieve a more effective delivery and co-ordinated approach for the provision of advice services, and provide greater opportunities to access funding for the development and provision of new services.

Information and advice on welfare benefits and tax credits including universal credit, including assessing benefit entitlement, appeals and preparing submissions to tribunals for hearings.

Debt and money

Specialist debt advice to individual clients, on areas including assessment, financial statements, negotiation with creditors, ongoing casework and representation services

Digital inclusion

Digital inclusion is about ensuring the benefits of the internet and digital technologies are available to everyone


Advice on all issues relating to employment including seeking work and issues at work, dismissal, redundancy, unpaid wages, contract changes, maternity, disciplinary and grievance


Energy advice includes support in seeking cheaper fuel provision, smart meters, and tackling issues around poor insulation, boilers and heating

Family and Relationships

Support for families, children and older people including understanding your rights and family issues including divorce, separation, mediation, child maintenance, bereavement.

Food Aid

Support to people experiencing hardship and crisis through lack of food and essentials

Housing and homelessness

Information and advice on all aspects of housing for residents in either social or private housing including homelessness, evictions, deposits, repairs, finding accommodation, neighbour problems, landlords or tenancy issues


Advice relating to immigration matters including leave to remain plus advice in community languages


Specialist advice and assistance including advocacy and representation to Westminster residents who may be affected by the operation of a licensed premises, including responding to licencing applications.

Older People

Advice and support for older people to older people to understand their rights and lead fulfilling lives.

Other Issues

Consumer issues including, faulty goods, repayments, online purchases